Privacy Policy

Design Peak Studio ("we", "our", or "us") respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website https://designpeakstudio.com/ , contact us, submit an enquiry, or express interest in our home buying consultation, interior design, and related services.

This policy should be read together with any applicable privacy notice presented when you provide your information. Where consent is required by applicable law, we will seek consent through an appropriate process.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of personal information:

1.1 Contact Information

Information you voluntarily provide may include your name, telephone number, email address, and other contact details submitted through enquiry forms or provided during communications with us.

1.2 Property and Design Preferences

If relevant to your enquiry, we may collect information about your preferred property location, budget, property type, home buying requirements, interior design preferences, space requirements, and project expectations.

1.3 Communication Information

We may process the messages, questions, feedback, and other information you provide when communicating with us by telephone, email, WhatsApp, or other communication channels.

1.4 Technical Information

When you visit our website, certain technical information may be collected automatically, depending on our hosting configuration and the technologies in use. This may include your IP address, browser type, device information, pages visited, and basic website usage information.

We do not intend to collect information that is unnecessary for the purposes described in this policy.

2. How We Collect Your Information

We may obtain personal information through the following methods:

• When you submit a contact form or service enquiry on our website.
• When you contact us by telephone, email, WhatsApp, or another communication channel.
• When you voluntarily provide property, home buying, or interior design requirements.
• Through website technologies that collect technical or usage information, where such technologies are implemented.

3. How We Use Your Information

We may use your personal information for appropriate business purposes, including:

• Responding to your enquiries and consultation requests.
• Understanding your home buying, property selection, and interior design requirements.
• Providing information about relevant services and project options.
• Arranging consultations, appointments, and follow-up communications.
• Managing customer relationships and maintaining relevant business records.
• Improving our website, services, and customer experience.
• Maintaining website security and preventing misuse.
• Meeting applicable legal obligations and responding to lawful requests.

We will not use personal information for unrelated purposes where applicable law requires additional notice or consent without meeting those requirements.

4. Consent and Lawful Processing

We process personal information in accordance with applicable privacy and data protection laws.

Depending on the nature of the information and the purpose of processing, we may rely on consent or another lawful basis available under applicable law.

Where consent is required, we will provide appropriate information about the purpose of processing and obtain consent through a suitable mechanism.

Where processing is based on consent, you may withdraw your consent using the contact details provided in this policy. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website performance, or improve the visitor experience.

The actual cookies used depend on the technologies implemented on our website. We will update this policy if necessary to accurately describe relevant tracking technologies and their purposes.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

If analytics or advertising technologies are implemented, any required consent and applicable privacy disclosures should be provided before the relevant processing takes place.

6. Sharing and Disclosure of Information

We do not sell your personal information. We may disclose personal information where reasonably necessary for the purposes described in this policy and as permitted by applicable law.

Depending on the circumstances, recipients may include:

• Service Providers: Website hosting companies, technical support providers, and other service providers who help operate our website and business.
• Property and Design Partners: Property consultants, developers, channel partners, or design professionals where sharing is necessary to address your enquiry or provide a requested service.
• Legal and Regulatory Authorities: Authorities or other parties where disclosure is required by applicable law or lawful process.
• Business Transactions: Relevant parties involved in a business restructuring, merger, or transfer, subject to applicable legal requirements.

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

Where sharing requires your consent under applicable law, we will obtain that consent before the relevant disclosure.

7. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services. These services may have their own privacy policies and data handling practices.

We encourage you to review the relevant privacy policies before submitting personal information to third-party websites.

The presence of a third-party link does not, by itself, mean that Design Peak Studio endorses that service.

8. Data Security

We take reasonable measures appropriate to the nature of the information and our operations to help protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

No method of electronic transmission or storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of information transmitted through or stored using electronic systems.

9. Data Retention and Deletion

We retain personal information for as long as reasonably necessary to fulfil the purposes for which it was collected, provide requested services, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

Retention periods may vary depending on the type of information, the nature of the enquiry, the status of a project, and any applicable legal requirements.

When personal information is no longer required for a lawful purpose, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable law.

10. Your Privacy Rights

Depending on the laws applicable to your information, you may have rights relating to the processing of your personal data. These may include:

• Requesting information about the personal data we process about you.
• Requesting correction or updating of inaccurate or incomplete data.
• Requesting deletion of personal information where applicable.
• Withdrawing consent where processing is based on consent.
• Raising a privacy-related concern or submitting a complaint.
• Exercising other rights available under applicable law.

To submit a request, contact us using the details provided in the Contact Us section below.

We may request reasonable information to verify your identity before processing certain requests. Requests will be handled in accordance with applicable law.

11. Marketing Communications

We may contact you regarding your enquiries, requested consultations, ongoing projects, and services in which you have expressed interest.

We will send promotional communications where permitted by applicable law and subject to any required consent.

If you no longer wish to receive promotional communications, you may contact us and request that they stop. This will not prevent necessary communications relating to an existing enquiry or service.

12. Children's Privacy

Our services are primarily intended for individuals seeking property consultation, home buying assistance, or interior design services.

We do not knowingly collect children's personal information in circumstances where such collection is prohibited or requires consent or other safeguards that have not been satisfied.

If you believe that a child's personal information has been provided to us inappropriately, please contact us so that we can review the matter and take appropriate action.

13. Personal Data Breaches

If a personal data breach occurs, we will assess the incident and take appropriate steps in accordance with applicable legal requirements.

Where notification to affected individuals or relevant authorities is legally required, we will follow the applicable notification requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website technologies, business practices, or applicable legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

We encourage you to review this page periodically to remain informed about our privacy practices.

15. Contact Us

If you have any questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, you can contact Design Peak Studio using the details below.

We will review privacy-related requests and respond in accordance with applicable legal requirements.